Slider Img

Cancellation Policy

Cancellation-Rules

The online travel agency website www.traveletroindia.com & www.traveletroindia.in are maintained by Traveletro India, It is an IATA certified Travel Company and strives its commitment to be compliant to all applicable laws of the Republic of India. By accessing or using this site or using any of its services, you have agreed on the General Terms and Conditions, Privacy Policy, Terms of Service including any supplementary guidelines and future modifications

GENERAL TERMS AND CONDITIONS

1. AGREEMENT BETWEEN THE USER & TRAVELETRO INDIA

By accessing, using, browsing or make booking through traveletroindia.com or .in, User hereby agrees to the terms and conditions provided herein. In case of any violation, Traveletro India reserves all rights to take any Legal Action against the User.

2.REFUNDS IN CASES WHERE AIRLINES/HOTEL IS DECLARED AS INSOLVENT OR BANKRUPT

Traveletro India shall not be liable to pay any amount towards refund to the customer/client/agent in cases of the Airlines/Hotel having closed its operations or having declared itself insolvent

3. FLIGHT AMENDMENT & CANCELLATION POLICY

 

  • Every booking made on TRAVELETRO INDIA shall be subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
  • In case of any type of cancellation by airline like natural calamity, covid-19 or any other reason TRAVELETRO INDIA will be liable to refund the same amount received from the airline (which is equal to purchase amount). Kindly inform your guest accordingly.
  • Cancellation: - You can cancel your booking as per the cancellation policy of the respective airline.
  • ₹70 Domestic & ₹118 International per person per way will be deducted from refund in cause of normal cancelation or date change
  • Group Tickets are fully Non-Refundable & Non-changeable under any circumstances.
  • Refund Process time: - Minimum 1 working day to 10 working days depending upon the bank, airline and service provider.
  • Some bookings may be non-refundable as per the specific airline’s policy
  • Some bookings cannot be cancelled partially as per the specific airline’s policy.
  • Cancellations can be made online or offline through “My booking” section or by sending an email refund.traveletro@gmail.com
  • Money credited to the Traveletro India virtual wallet will not be credited back to individual/agents bank account
  • In case cancellation is to be done in the preceding 24 hours of travel, User shall directly contact the Airlines and thereafter send the cancellation request on TRAVELETRO INDIA website for refunds.
  • For cancellation requests received, the refund shall be processed at the earliest once request is received. In case of direct cancellation through airlines, refunds shall be processed post deduction of airline charges along with TRAVELETRO INDIA service charge. All refunds shall be processed subject to processing of refunds by the respective airline/service provider. service fee, if any charged at the time of booking is not refundable.
  • In case of no-show or un-utilized bookings, the User is required to make requests for any valid refunds, as per the defined policies, within 90 days from the travel date in case of air/ cab/ bus tickets and/or the date of check-in for hotel bookings. No refund would be payable for requests raised after the expiry of 90 days of travel date/ check-in as aforementioned and all unclaimed amounts for such no-show or un-utilized bookings shall accordingly be deemed to have been forfeited.

 

4. MODE OF PAYMENTS & THE POLICIES:

TRAVELETRO INDIA payment gateway is completely secure and User can make online payments through a secured transaction process that ensures their personal security codes shall not be revealed under any circumstances. Modes of payment available at TRAVELETRO INDIA for online bookings are:

  • Credit/Debit Cards
  • Visa, Master, Amex, Maestro & RuPay
  • Net Banking
  • All Major Banks Supported Wallet
  • MobKwik, PhonePe, AmazonPay & Others UPI
  • Google Pay

 

5. PRICES ON THE WEBSITE:

Service Charge, Cancellation Charge, reschedule charge is inclusive of GST. The price, which Traveletro India offers on Traveletro India, generally includes accommodation charges, taxes (unless specified otherwise). The price in some special cases might include meals (Breakfast /Lunch / Dinner). The price does not include any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments, bar charges, etc.